How to Exceed Customer Expectations that Result in 5-Star Google Reviews - A Bay Path Workshop sponsored by Living Local
Date and Time
Tuesday Mar 13, 2018
6:00 PM - 8:00 PM EDT
Date and Time: Tuesday, March 13 at 6:00 PM
Location
Location: Mario’s Restaurant, 60 Shaker Road, East Longmeadow
Fees/Admission
Cost: $50 Open to the Public - Tickets Available at the Door.
Please RSVP to Scott Pierson - scott@living-local.net or 203-952-6442
Contact Information
Scott Pierson
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Description
When consumers decide which local business to purchase from, 5-Star reviews often play a major factor.
Learn how to exceed customer expectations that earn the coveted 5-Star rating. Join us March 13 for this exciting workshop!
Exceeding Customer Expectations
Presented by Dr. Stephen Brand
Executive Director of Global Learning and Development
Bay Path University
Attendees will:
- Explore and hear stories of customer experiences that WOW! versus those that encourage customers to find other alternatives.
- Develop ways of having employees that emulate the companies that are great to their customers and even better to their employees.
- Look at approaches that individuals can do as well as strategies and policies to deliver a brand experience – for small or large companies – that allows customers to be welcomed, honored and loved.
- Learn how to leverage your delighted customers by asking for 5-Star Reviews using an easy no-hassle process.
