Country Bank Announces Promotions in Customer Experience, Community Development, Retail Operations, and Compliance

December 8, 2025 - Mary McGovern, President and CEO of Country Bank is pleased to announce recent promotions that reflect the Bank’s ongoing commitment to exceptional service, operational excellence, and community impact. These promotions recognize the outstanding work, expertise, and dedication demonstrated by Clare Ladue, Lucy Sanchez, Audra Chartier, and Nick Thompson.

Clare Ladue, Vice President, Customer Care Center
With more than 30 years of banking experience, Clare has consistently excelled in elevating customer experience, driving operational performance, and building collaborative team cultures. She joined Country Bank two years ago to lead the Customer Care Center and immediately began reshaping service standards and operational efficiency.
Clare received her Mass Bankers Financial Certificate from the New England School of Financial Studies and remains passionate about professional development.

Lucy Sanchez, Assistant Vice President, Mortgage & Community Development Officer
Lucy joined Country Bank in 2024, bringing 13 years of expertise in mortgage lending and branch management. Since joining, she has significantly expanded the Bank’s presence and impact in Springfield, strengthening community partnerships and leading inclusive outreach efforts.
In addition to originating mortgages, Lucy is transforming access, visibility, and trust with new and diverse communities.
 
Audra Chartier, Assistant Vice President, Retail Operations
Audra has been with Country Bank for 12 years, bringing 17 years of banking experience spanning retail, operations, sales, service, and customer experience. In her current role, she supports retail operational excellence across the bank and serves as a trusted subject-matter expert. She is a recipient of a 2024 Gold Star Award, a continuous learner, holding several CFT diplomas and a Mass Bankers Financial Certificate from the New England School of Financial Studies.

Nick Thompson, Compliance Officer
Nick has been with the bank for nine years and transitioned to the Compliance Department three years ago. His strong analytical mindset, collaborative approach, and sound decision-making have made him a valued internal partner. Nick’s excellence in service and teamwork earned him the prestigious President’s Platinum Award in 2020. He is currently pursuing a Certified Regulatory Compliance Manager (CRCM) designation.

“We are excited to announce these promotions, not just in recognition of these team member’s contributions to the Bank’s success, but also because each individual’s history with the Bank is a demonstration of the various career path opportunities available in community banking. As an organization, we are committed to helping each team member identify their career goals and work with them to reach those objectives. Their actions, along with so many others, contribute the Bank’s overall success and we’re pleased to be able to promote these individuals for their dedication to the organization,” said Miriam Siegel, Chief Culture & Development Officer.
 
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About Country Bank: Established in 1850, Country Bank has a rich history of supporting personal and business banking customers through financial solutions with FDIC and DIF insurance for added security. Country Bank is a full-service $2B mutual community bank serving Central and Western Massachusetts with 15 banking centers and 2 business offices in Ware, Palmer, West Brookfield, Brimfield, Belchertown, Wilbraham, Longmeadow, Ludlow, Leicester, Paxton, Charlton, Springfield, Uxbridge, and Worcester. With a commitment to personalized service and community involvement, Country Bank offers individuals, businesses, and municipalities a comprehensive range of banking products and services. Country Bank is a member of FDIC, DIF, and the SUM network. Country Bank can be reached at 800-322-8233 or online at countrybank.com.